Browsing: Marketing trends

Background: ByteDance, the Chinese internet company and owner of TikTok has quietly launched another lifestyle-sharing app called Lemon8 in the…

According to prevailing sentiment, customer service is dead. While baby boomers lament the loss of the personalized attention they once enjoyed, Gen Zers demand apps that deliver instantaneous results and eliminate the need to speak to human beings. Meanwhile, everyone is frustrated with long wait times, out-of-stock notices, ineffective automated prompts, and many undertrained employees who aren’t em- powered…