{"id":20766,"date":"2023-08-03T00:00:00","date_gmt":"2023-08-03T05:00:00","guid":{"rendered":"https:\/\/tomilli.com\/en\/how-to-develop-your-businesss-muscle-of-continuous-change\/"},"modified":"2026-02-06T20:25:59","modified_gmt":"2026-02-07T01:25:59","slug":"how-to-develop-your-businesss-muscle-of-continuous-change","status":"publish","type":"post","link":"https:\/\/tomilli.com\/en\/how-to-develop-your-businesss-muscle-of-continuous-change\/","title":{"rendered":"How to Develop Your Business\u2019s Muscle of Continuous Change"},"content":{"rendered":"<div class=\"genericBodyText\">\n<div class=\"generic-body-text-wrapper   \">\n<div class=\"columns is-centered\">\n<div class=\"column is-half body-copy \">\n<div class=\"genericBodySubText\">\n<p>What does your company do? Today, the answer needs to be bigger than a specific product or service. The answer is having a true purpose, a reason for being. Having a purpose drives longevity, gives your business a reason to exist past the next waves of change. And while that purpose may remain consistent, the products or services it calls for decidedly will not. So what gives you the ability to change when you need to? And how do you know that ability will always be there?<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"genericBodyText\">\n<div class=\"generic-body-text-wrapper   \">\n<div class=\"columns is-centered\">\n<div class=\"column is-half body-copy \">\n<div class=\"genericBodySubText\">\n<h4>The solution to both is being digital at the core.<\/h4>\n<p>Here then, are the five capabilities you need to put digital at the core of your business:<\/p>\n<div class=\"genericBodyText\">\n<div class=\"generic-body-text-wrapper   \">\n<div class=\"columns is-centered\">\n<div class=\"column is-half body-copy \">\n<h2>Strategy<\/h2>\n<div class=\"genericBodySubText\">\n<h4>Develops and tests hypotheses on priority value pools that are in line with a business\u2019s purpose.<\/h4>\n<p>This is the capability that connects the business\u2019s purpose directly to the solutions it can create in customers\u2019 lives. What is the product? Where is there a market for it? What&#8217;s the business model to deliver it? Strategy sets the goals and then partners with the other capabilities to reach them. Through pilots and testing, strategy stays involved in the process. It determines the feasibility of building, scaling and taking new products or services to market.<\/p>\n<p>A transformation strategy is a portfolio of moves, and businesses have three routes they can take. Often, a series of bets can help de-risk the overall portfolio while creating space for innovation:<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"imagePS\">\n<div class=\"ps-image-component-wrapper   halfwidth\">\n<figure class=\"column is-half\" role=\"group\">\n<div class=\"ps-image-wrapper \">\n<div class=\"ps-image-wrapper-div\"><img decoding=\"async\" class=\"\" src=\"https:\/\/www.publicissapient.com\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Inline-Image_02.png\" alt=\"Graphic displays 3 bullet points: 1) Defend: serve existing markets and audiences using best practices 2) Differentiate: enter new markets and audiences using extensions, enhancements, improvements 3) Disrupt: create new markets and audiences using new business and structures\" data-src=\"\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Inline-Image_02.png\" \/><\/div>\n<\/div>\n<\/figure>\n<\/div>\n<\/div>\n<div class=\"genericBodyText\">\n<div class=\"generic-body-text-wrapper   \">\n<div class=\"columns is-centered\">\n<div class=\"column is-half body-copy \">\n<div class=\"genericBodySubText\">\n<p>Strategy is also where you identify the right partners\u2014partners are crucial to creating the most value for both the customer and the company. An ecosystem of the right partners gives you access to customers, more insights and visibility, and talent and capabilities. Because in these times, it\u2019s nearly impossible for a business to hold all the capabilities it needs.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"imagePS\">\n<div class=\"ps-image-component-wrapper   halfwidth\">\n<figure class=\"column is-half\" role=\"group\">\n<div class=\"ps-image-wrapper \">\n<div class=\"ps-image-wrapper-div\"><img decoding=\"async\" class=\"\" src=\"https:\/\/www.publicissapient.com\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Inline-Image_03.jpg\" alt=\"Graphic displaying the path of serving existing markets and audiences to creating new markets and audiences \" data-src=\"\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Inline-Image_03.jpg\" \/><\/div>\n<\/div>\n<\/figure>\n<\/div>\n<\/div>\n<div class=\"genericBodyText\">\n<div class=\"generic-body-text-wrapper   \">\n<div class=\"columns is-centered\">\n<div class=\"column is-half body-copy \">\n<div class=\"genericBodySubText\">\n<p><a href=\"https:\/\/www.publicissapient.com\/services\/strategy-consulting\">Learn about Publicis Sapient strategy services<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"verticalpadding\">\n<div id=\"product\" class=\"spacing-50 bgcolor-white\"><\/div>\n<\/div>\n<div class=\"imagePS\">\n<div class=\"ps-image-component-wrapper   halfwidth\">\n<figure class=\"column is-half\" role=\"group\">\n<div class=\"ps-image-wrapper \">\n<div class=\"ps-image-wrapper-div\"><img decoding=\"async\" class=\"\" src=\"https:\/\/www.publicissapient.com\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Section-Header-02.png\" alt=\"Graphic: Section 2\" data-src=\"\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Section-Header-02.png\" \/><\/div>\n<\/div>\n<\/figure>\n<\/div>\n<\/div>\n<div class=\"genericBodyText\">\n<div class=\"generic-body-text-wrapper   \">\n<div class=\"columns is-centered\">\n<div class=\"column is-half body-copy \">\n<h2>Product<\/h2>\n<div class=\"genericBodySubText\">\n<h4>Evolves new products and services at pace and scale<\/h4>\n<p>Product is the glue, bringing all the capabilities together in service of the customer. Products are defined and designed collaboratively with the interests of the brand, interests of the consumer and continuous innovation baked in. It&#8217;s about solving problems, not implementing features. And risks are tackled up front, rather than at the end.<\/p>\n<p>Product management flips project management on its head\u2014rather than using the three restraint factors of time, cost and scope, product management uses\u00a0<b>speed<\/b>,\u00a0<b>quality<\/b>\u00a0and\u00a0<b>value<\/b>. Product iterates, tests, learns and operates in continuous development. Every business is different, and the key is to find the delivery methodology that works for each business. The methodology has to drive value consistently, with quality, over and over again.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"genericBodyText\">\n<div class=\"generic-body-text-wrapper   \">\n<div class=\"columns is-centered\">\n<div class=\"column is-half body-copy \">\n<div class=\"genericBodySubText\">\n<ul>\n<li><b>Agile method:\u00a0<\/b>Consists of cross-functional teams, working in a way that\u2019s inclusive of change and uncertainty in the development process.<\/li>\n<li><b>Lean method:\u00a0<\/b>Optimizes and reduces waste so that teams, resources, energy, and efforts can be more focused on creating the right outcomes. It\u2019s about getting to the place where your capabilities are working concurrently and collaboratively.<\/li>\n<li><b>DevOps method:\u00a0<\/b>Directly addresses organizational silos and blockers, so companies can produce software faster, with higher quality. It creates stronger collaboration between software development and IT ops.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.publicissapient.com\/services\/innovation-digital-product-management\">Learn about Publicis Sapient product services<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"verticalpadding\">\n<div id=\"experience\" class=\"spacing-50 bgcolor-white\"><\/div>\n<\/div>\n<div class=\"imagePS\">\n<div class=\"ps-image-component-wrapper   halfwidth\">\n<figure class=\"column is-half\" role=\"group\">\n<div class=\"ps-image-wrapper \">\n<div class=\"ps-image-wrapper-div\"><img decoding=\"async\" class=\"\" src=\"https:\/\/www.publicissapient.com\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Section-Header-03.png\" alt=\"Added Alt text: Graphic: Section 3\" data-src=\"\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Section-Header-03.png\" \/><\/div>\n<\/div>\n<\/figure>\n<\/div>\n<\/div>\n<div class=\"genericBodyText\">\n<div class=\"generic-body-text-wrapper   \">\n<div class=\"columns is-centered\">\n<div class=\"column is-half body-copy \">\n<h2>Experience<\/h2>\n<div class=\"genericBodySubText\">\n<h4>Creates value for customers<\/h4>\n<p>Every time a customer\u2019s expectations are exceeded, the bar gets raised. Experience not only changes what a business produces, but how fast it can produce and evolve it. Experience tries to create value throughout the entire customer journey, which means it must cross organizational silos. It\u2019s multi-disciplinary and bridges the gap between strategy and the rest of capabilities.<\/p>\n<p>Experience can\u2019t just be focused on the front-end, though\u2014everything that customers see and interact with is controlled or informed by internal functions. So the way the customer experience works has to be connected with the way those internal functions work. Today, data, data systems, AI and machine learning gives experience designers the ability to move at a faster pace, while using\u00a0<a href=\"https:\/\/www.publicissapient.com\/insights\/cx-report\">computation in their designs<\/a>.<\/p>\n<p>This is where the LEAD framework comes in. LEAD can help determine whether the experiences are of quality to the consumer. It does this through the lens of computation:<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"imagePS\">\n<div class=\"ps-image-component-wrapper   halfwidth\">\n<figure class=\"column is-half\" role=\"group\">\n<div class=\"ps-image-wrapper \">\n<div class=\"ps-image-wrapper-div\"><img decoding=\"async\" class=\"\" src=\"https:\/\/www.publicissapient.com\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Inline-Image_04.png\" alt=\"Graphic of the LEAD framework\" data-src=\"\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Inline-Image_04.png\" \/><\/div>\n<\/div>\n<\/figure>\n<\/div>\n<\/div>\n<div class=\"genericBodyText\">\n<div class=\"generic-body-text-wrapper   \">\n<div class=\"columns is-centered\">\n<div class=\"column is-half body-copy \">\n<div class=\"genericBodySubText\">\n<ul>\n<li><b>Light:<\/b>\u00a0Speed, timeliness and responsiveness<\/li>\n<li><b>Ethical:<\/b>\u00a0Openness, honesty and transparency<\/li>\n<li><b>Accessible:<\/b>\u00a0Inclusivity, embraces diversity and is consistent across all touchpoints<\/li>\n<li><b>Dataful:<\/b>\u00a0Personalized interactions that anticipate audiences\u2019 situations and needs<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.publicissapient.com\/services\/customer-experience-design\">Learn about Publicis Sapient experience services<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"verticalpadding\">\n<div id=\"engineering\" class=\"spacing-50 bgcolor-white\"><\/div>\n<\/div>\n<div class=\"imagePS\">\n<div class=\"ps-image-component-wrapper   halfwidth\">\n<figure class=\"column is-half\" role=\"group\">\n<div class=\"ps-image-wrapper \">\n<div class=\"ps-image-wrapper-div\"><img decoding=\"async\" class=\"\" src=\"https:\/\/www.publicissapient.com\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Section-Header-04.png\" alt=\"Graphic: Section 4\" data-src=\"\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Section-Header-04.png\" \/><\/div>\n<\/div>\n<\/figure>\n<\/div>\n<\/div>\n<div class=\"genericBodyText\">\n<div class=\"generic-body-text-wrapper   \">\n<div class=\"columns is-centered\">\n<div class=\"column is-half body-copy \">\n<h2>Engineering<\/h2>\n<div class=\"genericBodySubText\">\n<h4>Delivers on your promise, at pace, and at scale<\/h4>\n<p>In short, engineering\u2019s role is to figure out what&#8217;s possible through technology, and execute it. Then, it tests and refines based on customer needs. In the past, technology was primarily functional, used to drive efficiency. Now, tech is used to solve problems and create value by connecting the back end with the front end.<\/p>\n<p>A\u00a0<a href=\"https:\/\/www.publicissapient.com\/solutions\/engineering-transformation\">modern engineering capability<\/a>\u00a0is built upon three factors: architecture, ways of working and talent. In each, it requires a shift in focus to product and value. How do you get there? Through the three methodologies mentioned above: agile, lean and DevOps.<\/p>\n<p>Engineers of today have to be plugged into factors outside their field and more interactive with other capabilities than in the past. They need to be able to handle ambiguity in how various tech is applied to make a product or service work. They need to know the customer and have visibility into feedback loops. They need to work in multi-disciplinary, autonomous teams. And they need to work towards shorter cycles and continuous delivery.<\/p>\n<p>This is where\u00a0<a href=\"https:\/\/www.publicissapient.com\/insights\/why-build-your-customer-data-platform-in-the-cloud\">cloud<\/a>\u00a0comes in. Cloud can be viewed as a design component\u2014how a company can create flexibility and agility within its systems architecture. The application of cloud evolves over time, though, so businesses need a clear vision for how to use cloud in the context of the products they\u2019re creating and the value streams within them.<\/p>\n<p><a href=\"https:\/\/www.publicissapient.com\/services\/technology-engineering\">Learn about Publicis Sapient engineering services<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"verticalpadding\">\n<div id=\"data\" class=\"spacing-50 bgcolor-white\"><\/div>\n<\/div>\n<div class=\"imagePS\">\n<div class=\"ps-image-component-wrapper   halfwidth\">\n<figure class=\"column is-half\" role=\"group\">\n<div class=\"ps-image-wrapper \">\n<div class=\"ps-image-wrapper-div\"><img decoding=\"async\" class=\"\" src=\"https:\/\/www.publicissapient.com\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Section-Header-05.png\" alt=\"\" data-src=\"\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Section-Header-05.png\" \/><\/div>\n<\/div>\n<\/figure>\n<\/div>\n<\/div>\n<div class=\"genericBodyText\">\n<div class=\"generic-body-text-wrapper   \">\n<div class=\"columns is-centered\">\n<div class=\"column is-half body-copy \">\n<h2>Data<\/h2>\n<div class=\"genericBodySubText\">\n<h4>Validates your hypotheses and finds insights for constant iteration<\/h4>\n<p>Data is an asset. To reach a competitive advantage, it\u2019s a must-have, a non-negotiable. It feeds every other capability area and enables high levels of computation. The holy grail is to create data that can be used to optimize multiple business functions and offerings. To not only drive a better customer experience, but to innovate new products and services, and to run operations more effectively.<\/p>\n<p>&nbsp;<\/p>\n<p><b>There are four lenses through which companies should view data:<\/b><\/p>\n<p><b>Utility<\/b>: Get\u00a0<i>useful<\/i>\u00a0data. That means getting the right data sets on the right audience. With the right data, a business will have enough inputs to make predictive components of machine learning valuable.<\/p>\n<ul>\n<li>Data architecture: Puts the data into anaccessible format and structure.<\/li>\n<li>Customer data platform: The central \u201chub\u201d for data. Each individual data source plugs into a central source that can scale the customer data across the entire business, via cloud.<\/li>\n<\/ul>\n<p><b>Data science and AI<\/b>: The data science team partners with other capabilities to take the understanding of the customer,in any given use case,from conscious incompetence to conscious competence. Then, AI will take this to unconscious competence, which creates a generative loop where each capability reinforces the other.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"imagePS\">\n<div class=\"ps-image-component-wrapper   halfwidth\">\n<figure class=\"column is-half\" role=\"group\">\n<div class=\"ps-image-wrapper \">\n<div class=\"ps-image-wrapper-div\"><img decoding=\"async\" class=\"\" src=\"https:\/\/www.publicissapient.com\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Inline-Image_5.jpg\" alt=\"Graphic: Steps 1-4 Unconscious Incompetence, Conscious Incompetence, Conscious Competence, Unconscious Competence\" data-src=\"\/content\/dam\/ps-rebrand\/insights\/2021\/how-to-develop-your-business-muscle-of-continuous-change\/Inline-Image_5.jpg\" \/><\/div>\n<\/div>\n<\/figure>\n<\/div>\n<\/div>\n<div class=\"verticalpadding\">\n<div class=\"spacing-20 bgcolor-white\"><\/div>\n<\/div>\n<div class=\"genericBodyText\">\n<div class=\"generic-body-text-wrapper   \">\n<div class=\"columns is-centered\">\n<div class=\"column is-half body-copy \">\n<div class=\"genericBodySubText\">\n<p><b>Designing for data:\u00a0<\/b>Great experiences both\u00a0<i>use<\/i>\u00a0and\u00a0<i>gather<\/i>\u00a0data. Data should be part of the design process, in order to create a mechanism that continues to feed your algorithms.<\/p>\n<p><b>Ethics:\u00a0<\/b>It\u2019s crucial to understand the ethical implications of collecting all this data, and use it only for a purpose the customer has allowed. Companies really must be thoughtful in how they approach data and digital strategy. It needs to be in line with the values of the company, to preserve trust not only with customers, but employees. The end goal is to create a clear exchange of value for the data they give you access to.<\/p>\n<p>All five of these capabilities will evolve over time, but together they give a digital organization its identity: what products, services and experiences it\u2019s able to create, and the cultural principles that comprise it. The products and services they help create should be continuously optimized, and new opportunities should be constantly explored. The capabilities\u2019 work is never done. In this way, no matter what products or services your business needs to fulfill its purpose, you\u2019ll have the flexibility to provide them, by being digital at the core.<\/p>\n<p><a href=\"https:\/\/www.publicissapient.com\/services\/data-artificial-intelligence\">Learn about Publicis Sapient data services<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"verticalpadding\">\n<div class=\"spacing-50 bgcolor-white\"><\/div>\n<\/div>\n<div class=\"pullQuote\">\n<div class=\"pull-quote-wrapper yellow blackText  \">\n<div class=\"columns columns-reset is-centered\">\n<div class=\"column is-6 quote-content\">\n<blockquote><p>&#8220;Long gone are the days when a company\u2019s primary orientation to technology and digital can be thought of from a cost perspective. As assets, they are part and parcel of how you create value for your customers and in the market.&#8221;<\/p><\/blockquote>\n<div class=\"person-info\"><cite class=\"defaultLayout\"><span class=\"person-name\">Nigel Vaz<\/span><span class=\"comma\">,<\/span>\u00a0<span class=\"person-title\">Chief Executive Officer<\/span><\/cite><\/div>\n<div>Taken from: <a href=\"https:\/\/www.publicissapient.com\/insights\/how-to-develop-your-business-muscle-of-continuous-change\">https:\/\/www.publicissapient.com\/insights\/how-to-develop-your-business-muscle-of-continuous-change<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>What does your company do? Today, the answer needs to be bigger than a specific product or service. The answer is having a true purpose, a reason for being. Having a purpose drives longevity, gives your business a reason to exist past the next waves of change. And while that purpose may remain consistent, the<\/p>\n","protected":false},"author":1,"featured_media":16811,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[466],"tags":[],"class_list":{"0":"post-20766","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-marketing-trends"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Develop Your Business\u2019s Muscle of Continuous Change - Tomilli<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tomilli.com\/en\/how-to-develop-your-businesss-muscle-of-continuous-change\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Develop Your Business\u2019s Muscle of Continuous Change - Tomilli\" \/>\n<meta property=\"og:description\" content=\"What does your company do? 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