Argentina’s current economy is forcing many businesses to find solutions to stay competitive; and that includes the hotel industry, where having staff on site 24/7 is among the highest expenses. That is where virtual receptionists come in.
Far from being robots or impersonal automated systems, this model works with real people that attend to the guests remotely. Through the use of screens in the lobby, employees can check-in guests, respond to questions, and manage the experience in real time, without physically being at the hotel.
But unlike automatic kiosks or Artificial Intelligence, the interaction is still human. There is immediate response and a human experience, something travelers continue to value. In Argentina, this model is beginning to gain ground as a real alternative to sustain the business without sacrificing the guest experience.
And now the question is:
Would you feel comfortable being served by a virtual receptionist? Or do you prefer face-to-face contact?
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