Meeting Client Expectations is Just the Tip of the Iceberg

Meeting Client Expectations is Just the Tip of the Iceberg

Josh Usheroff, Commercial Producer, Black Box Productions

https://www.blackboxproductions.tv/

How would you define the role of a producer in the creative process?

As a commercial producer, meeting client expectations is just the tip of the iceberg. It’s not just about delivering projects on-time and on-budget; a good producer crafts a stellar experience for every client, from ideation to completion.

We believe in a strategy-first approach. We don’t rush into production without a crystal-clear understanding of our client’s vision and objectives. Through open communication and creative collaboration, together with our creative director, we ensure that the creative treatment we develop is aligned with the overarching marketing strategy.

Once the groundwork is laid, it’s all about execution. We assemble a team of creatives and skilled technicians. But beyond skill, attitude is paramount. We prioritize building a team of positive individuals who make the process enjoyable for themselves and our clients.

That brings me to a vital point, at Black Box Productions we have an unwritten rule: We don’t work with assholes. That sort of negativity can lead to an unpleasant environment which affects the work. We believe that a positive team fosters creativity and leads to great results with an excellent client experience.

This approach not only ensures that we meet client objectives, but also creates a collaborative and rewarding experience for everyone involved. And that’s something we’re incredibly proud of.

How do you think the creative industry will evolve in Canada by 2030?

The recent breakthroughs in generative AI hold immense potential for the creative industry, and I find myself excited by their possibilities. Large Language Models (LLMs) act as tireless and insightful sounding boards, helping us refine and validate our ideas and spark new ones.

Visual tools like text-to-image generators can be valuable for building mood-boards and visualizing scenes, adding a new dimension to our creative process. With this, the conceptualization time can be shortened while raising the quality of our concepts.

We are at the early stages of video, voice, and 3D creation, but we are seeing the quick progress in which these tools are evolving. As this technology matures it’s going to be a whole new world for us. I am excited to be adopting these new tools into our creative process.

What is the key to producing a highly effective campaign in an era in which we are over-saturated with daily content?

The key to crafting a highly effective campaign in an era of content saturation depends heavily on the chosen platform. A TV commercial demands an attention-grabbing and clever approach, compared to long-form informative content on YouTube, or authentic short-form vertical videos on Instagram or TikTok.

The most impactful campaigns resonate and connect with audiences, hooking them to watch and engage with the whole content. This engagement requires offering value to your viewers – be it entertainment, insightful knowledge, or a spark of inspiration.

While no universal solution exists to break through the noise in today’s attention economy, brands can significantly increase their chances of success by:

  • Developing a deep understanding of their target audience: Understanding their interests, needs, and preferred content formats that align with campaign objectives is crucial for crafting messages that resonate.
  • Adopting a thoughtful approach: Instead of bombarding viewers with generic content, brands should create targeted messages that offer genuine value and seamlessly integrate into their audience’s online experience.

I believe that by keeping these in mind, brands can create effective campaigns that not only cut through the noise but also earn the appreciation and engagement of their audience.

What expectations do you have regarding your participation in the Constellation Global Network?

Joining the Constellation Global Network is an opportunity to learn from and share insights with other Agency owners. I feel privileged to be counted among the ambitious and innovative agencies in this network. I believe there will be many opportunities to grow our collective expertise through sharing our experiences and knowledge.

I’m particularly looking forward to exploring potential collaborations within the network. I’m more than glad to offer my experience and expertise as a sounding board for ideas. Black Box Productions can serve as a resource for agencies seeking video production services within Canada.

What would make independent agencies or production companies more competitive when compared to multinationals?

Independent agencies possess several distinct advantages over multinational firms. First and foremost, their agility and flexibility stand out as key strengths. Smaller, independent teams often exhibit a nimbleness that enables quicker decision-making and a more responsive, hands-on approach to projects due to their direct buy-in and commitment to the project.

Moreover, well-positioned independent agencies tend to have a narrower focus with a depth of niche expertise (that larger generalist firms might lack). While smaller agencies may not cover every aspect of a client’s needs, their focused approach allows them to deliver exceptional results in their specific domain.

For instance, at Black Box Productions, while we might not handle tasks like website redesign or public relations, our specialization in video production enables us to craft highly effective video marketing strategies and deliver top-quality videos. This specialized proficiency comes at a competitive price point, usually unmatched by larger agency conglomerates.